Terms of Service

1. About Us

These Terms of Service govern the use of our website at jjremovals.com and the provision of all removal, storage, and packing services by J J Removals Ltd ("we", "us", "our"), a company registered in England and Wales, with our principal place of business at Piccadilly Business Centre, Unit C, Aldow Enterprise Park, Manchester, M12 6AE.

By submitting a quote request, making a booking, or using our services, you ("the customer") agree to be bound by these terms. If you do not agree, please do not proceed with a booking.

2. Quotations

All quotations provided by J J Removals Ltd are:

• Based on the information you supply at the time of enquiry
• Valid for 30 days from the date of issue unless stated otherwise
• Subject to change if the scope of work changes (e.g. more items, access difficulties, additional floors, or changes to the addresses)
• Provided free of charge with no obligation to book

Quotes are estimates based on the details provided. If the actual job differs materially from what was described (e.g. significantly more items, different property access), we reserve the right to revise the price before or on the day of the move.

3. Booking Confirmation

A booking is confirmed once:

• You have accepted our written quotation (by email or via your customer quote link), and
• A deposit has been received (where applicable), or we have confirmed acceptance in writing

Until a booking is confirmed, your preferred date cannot be guaranteed. We recommend confirming your booking as early as possible, particularly for weekend and bank holiday moves.

4. Payment Terms

Deposit

We may require a deposit of up to 25% of the total quote value to secure your booking date. The deposit amount will be stated clearly on your quote.

Balance Payment

The remaining balance is due on the day of the move, prior to unloading at the destination, unless otherwise agreed in writing. We accept payment by:

• Bank transfer (BACS)
• Cash
• Debit/credit card (where available)

Late Payment

If payment is not received on the agreed date, we reserve the right to charge interest at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts Act 1998.

5. Cancellation and Rescheduling

Cancellation by the Customer

If you need to cancel your booking, please notify us in writing as soon as possible. Our cancellation policy is as follows:

• More than 14 days before the move date: Full deposit refund (less any bank transfer fees)
• 7–14 days before the move date: 50% of the deposit will be retained
• Less than 7 days before the move date: The full deposit is non-refundable
• Less than 48 hours before the move date: Up to 50% of the total quoted price may be charged to cover crew and vehicle costs already committed

Rescheduling

You may reschedule your booking free of charge with at least 7 days' notice, subject to availability. Rescheduling with less than 7 days' notice may incur an administration fee.

Cancellation by J J Removals Ltd

In the unlikely event that we need to cancel your booking (e.g. due to vehicle breakdown, severe weather, or other circumstances beyond our control), we will notify you as soon as possible and offer a full refund of any deposit paid, or reschedule at no extra cost.

6. Our Liability and Insurance

Goods in Transit Insurance

J J Removals Ltd carries Goods in Transit insurance to cover loss or damage to your belongings while in our care, custody, and control during the removal. The level of cover will be confirmed at the time of booking.

Items We Are Not Liable For

We are not liable for loss or damage to:

• Items packed by the customer (unless the damage is caused by our negligence)
• Fragile items not declared prior to the move
• Jewellery, cash, documents, or items of sentimental value
• Plants, perishable goods, or live animals
• Items already damaged before the move began
• Electrical or mechanical faults in appliances that are not caused by physical impact
• Damages arising from items you have not disclosed (e.g. a piece of furniture that is already structurally compromised)

Damage Claims

Any damage or loss must be reported to us in writing within 7 days of the completion of the move. Claims reported after this period may not be accepted. We will investigate all claims fairly and respond within 14 days.

7. Customer Responsibilities

To ensure your move goes smoothly and to avoid additional charges, please ensure you:

• Provide accurate and complete information when requesting a quote, including all items to be moved
• Ensure clear and legal parking access at both the collection and delivery addresses (parking permits, cones, or suspension notices are the customer's responsibility)
• Disconnect all appliances (washing machines, dishwashers, etc.) prior to the move date
• Empty all drawers, wardrobes, and cabinets of their contents unless a full packing service has been agreed
• Ensure all fragile items are clearly communicated to us in advance
• Ensure any pets or children are kept safely away from the loading and unloading areas
• Obtain any necessary permission from landlords or building management before the move date

Additional charges may apply if our crew is delayed or the job takes significantly longer due to circumstances within the customer's control.

8. Prohibited Items

We are unable to transport the following items under any circumstances:

• Hazardous materials, flammable liquids, or gases
• Firearms, ammunition, or explosives
• Illegal substances or controlled drugs
• Perishable foodstuffs (unless agreed in advance for local moves)
• Live animals or plants
• Items requiring specialist handling that has not been agreed in advance

9. Storage Services

Where storage services are provided or arranged by J J Removals Ltd:

• Storage rates, access arrangements, and minimum storage periods will be confirmed in writing before any goods are stored
• Access to stored goods may require prior notice and is subject to availability
• We reserve the right to apply a lien on stored goods if storage charges remain unpaid
• We are not responsible for damage caused by events beyond our control, including flooding, fire, or theft at third-party storage facilities
• The customer is responsible for insuring any items held in storage

10. Access and Property

Our crew will take reasonable care when moving items through your property. However, we cannot be held responsible for:

• Minor scuffs or marks to walls, door frames, or flooring that are unavoidable in a standard removal
• Damage caused by items that are too large for the available access (e.g. stairwells or doorways) where this was not disclosed in advance
• Property damage arising from pre-existing structural weaknesses

We always carry out a walk-through assessment on arrival and will highlight any concerns before work begins.

11. Complaints

We take customer satisfaction seriously. If you are unhappy with any aspect of our service, please:

1. Contact us in the first instance by email at info@jjremovals.com or by phone on 0330 043 7076
2. Provide details of your complaint including your booking reference, move date, and a description of the issue
3. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 working days

If you are not satisfied with our response, you may seek independent dispute resolution through a relevant alternative dispute resolution (ADR) scheme.

12. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to severe weather conditions, road closures, accidents, industrial action, pandemic restrictions, or acts of God. In such circumstances, we will contact you as soon as possible to rearrange.

13. Website Use

The content on jjremovals.com is provided for general information purposes only. While we make every effort to keep information accurate and up to date, we do not guarantee that the website is error-free or uninterrupted. We are not responsible for any loss arising from reliance on information on the website.

We may update these terms at any time. The version published on this page on the date of your booking will apply.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these terms, please contact us:

• Email: info@jjremovals.com
• Phone: 0330 043 7076
• Post: J J Removals Ltd, Piccadilly Business Centre, Unit C, Aldow Enterprise Park, Manchester, M12 6AE