Privacy Policy
How we collect, use and protect your personal information
Last updated: 27 March 2026 |
Data Controller: J J Removals Ltd, Manchester |
Registered in England & Wales
1. Who We Are
J J Removals Ltd ("we", "us", "our") is a professional removals company registered in England and Wales, operating from Piccadilly Business Centre, Unit C, Aldow Enterprise Park, Manchester, M12 6AE.
We are the data controller for personal data collected through our website (jjremovals.com) and during the provision of our services. If you have any questions about how we handle your data, please contact us at info@jjremovals.com or call 0330 043 7076.
2. What Personal Data We Collect
We only collect the information we genuinely need to provide our services and respond to your enquiries. This includes:
Information You Provide to Us
- Contact details: your full name, email address, and phone number
- Move details: your current and new addresses (including postcodes), property type, and preferred moving date
- Service requirements: move size, storage needs, packing requirements, and any special instructions you provide
- Financial information: payment details (processed securely — we do not store card details)
- Communications: any messages or emails you send us
Information Collected Automatically
- IP address and browser type (via standard web server logs)
- Pages visited and time spent on our website (via Google Analytics)
- Cookie data (see Section 9 below)
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- Providing quotes: to calculate and send you a personalised removal quote based on your requirements
- Delivering services: to plan and carry out your removal, storage, or packing service
- Communication: to confirm bookings, send you updates about your move, and respond to your enquiries
- Invoicing and payments: to issue invoices and process payments for services rendered
- Legal obligations: to comply with applicable laws, including tax and accounting requirements
- Service improvement: to understand how our website and services are used so we can improve them
- Marketing: only if you have given us your explicit consent, we may send you promotional communications about our services. You can withdraw this consent at any time.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
- Contract (Article 6(1)(b)): where processing is necessary to enter into or perform a contract with you (e.g. carrying out a removal)
- Legitimate interests (Article 6(1)(f)): where we have a genuine business reason to process your data, such as responding to enquiries, fraud prevention, and improving our services
- Legal obligation (Article 6(1)(c)): where we must process data to comply with the law, such as keeping accounting records
- Consent (Article 6(1)(a)): where you have given us clear consent, such as for direct marketing communications
5. Who We Share Your Data With
We do not sell, rent, or trade your personal data with any third party. We may share your information with:
- Our staff and contractors: removal operatives and crew who need your address details to carry out the job
- Email service providers: we use third-party services (such as EmailJS) to send quote and confirmation emails — your email address and quote details may pass through these services
- Google Analytics: anonymised website usage data is shared with Google to help us understand website performance. This does not identify you personally.
- Professional advisors: accountants or legal advisors if required
- Regulatory authorities: HMRC or other authorities where legally required
All third parties we use are required to handle your data securely and in accordance with UK data protection law.
6. How Long We Keep Your Data
We retain your personal data only as long as necessary for the purposes it was collected:
- Enquiries (no booking made): 12 months from the date of enquiry
- Customer records (completed jobs): 7 years from the date of the last transaction, as required for tax and accounting purposes
- Marketing consent records: until you withdraw consent
- Website analytics data: as set by Google Analytics (default 26 months)
After these periods, data is securely deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access: you can request a copy of the personal data we hold about you
- Right to rectification: you can ask us to correct inaccurate or incomplete data
- Right to erasure: you can ask us to delete your personal data in certain circumstances
- Right to restrict processing: you can ask us to limit how we use your data
- Right to data portability: you can request your data in a portable, machine-readable format
- Right to object: you can object to us processing your data based on legitimate interests or for direct marketing
- Right to withdraw consent: where we rely on consent, you can withdraw it at any time without affecting the lawfulness of earlier processing
To exercise any of these rights, please contact us at
info@jjremovals.com or write to us at our Manchester address. We will respond within 30 days. You also have the right to lodge a complaint with the
Information Commissioner's Office (ICO) at
ico.org.uk if you believe we have not handled your data correctly.
8. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure. These include:
- Secure HTTPS connections on our website
- Access controls — only authorised staff can access customer data
- We do not store credit or debit card details on our systems
- Regular reviews of our data handling practices
In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the ICO as required by law.
9. Cookies
Our website uses cookies — small text files placed on your device — to help us provide a better experience. We use the following types of cookies:
- Essential cookies: necessary for the website to function correctly (e.g. remembering form data). These cannot be disabled.
- Analytics cookies: Google Analytics uses cookies to collect anonymised information about how visitors use our site (pages visited, time spent, etc.). No personally identifiable information is collected.
You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website or request a quote.
10. Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will always show when it was last updated. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please get in touch: